Customer Service
Authenticity & Certification
At SKADIS, every piece of fine jewelry is presented with care, elegance, and authenticity. Our 18k gold jewelry with diamonds over 0.30ct comes with an international certificate from renowned gemological institutions, such as GIA, IGI, to ensure the highest standard of trust and quality.
Our fine jewelry with colored stones and pearls comes with GUILD, GRC or brand certificate issued by our in-house IGI gemologist to ensure the authenticity and quality of natural gems.
Elegant Gift Packing
To match the touch of luxury, our 18K gold diamond jewelry are carefully packaged in a luxurious LED light jewelry box. As the box opens, a soft glow illuminates the diamonds, enhancing their natural sparkle and creating a breathtaking presentation, perfect for unforgettable moments and meaningful gifts, such as engagement and wedding rings.
Our gold jewelry with colored gemstones and pearls are presented in an elegant, high-quality leather giftbox, designed to reflect the timeless beauty of each piece, ensures your jewelry is not only protected but also showcased with sophistication, making every unboxing moment truly special.
All SKADIS special offers are thoughtfully packed in our signature SKADIS brand jewelry box, combining elegance and quality to ensure a delightful unboxing experience. Whether it's a gift for someone special or a treat for yourself, our packaging reflects the care and craftsmanship behind every piece.
Warranty
We issue a 2-year warranty (date from your invoice) on all goods bought online. This warranty covers production and delivery faults, not including wear and tear from regular or daily use.
Stock goods
For stock goods, the delivery time is 2-3 business days in Denmark, and 3-5 business days in other EU countries, for the rest of world, the delivery time is 5-10 business days.
Custom orders
For custom order (gold jewelry) with delivery time ranging from 3-4 weeks, and a full fund reservation on your credit card will be issued when you place an order online.
Customer rights
At SKADIS Jewelry, we value our customers and are committed to providing a transparent and trustworthy shopping experience. For all in-stock items, customers have the right to return their purchase within 14 days of receipt, provided the jewelry is unused and in its original condition.
However, please note that custom-made orders - including personalized designs, special sizes, or engravings, are excluded from the right of return, as they are crafted specifically to your request. If you have any questions or concerns about your purchase, our team is here to support you.
Claims
In case of claims, please contact our customer service via email: info@skadis.dk, with the information of order number, photos of the suspected fault and a description of the claim.
Claims arising from the goods being damaged in transit must be notified to our customer service within 14 days of receiving the package. Please provide order number and photos of the damaged item(s).
If the claim is approved, we will repair or replace a new product. Claims regarding jewelry bought at our external retailers must go through their customer service.